Customer Success Manager, Enterprise

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ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

Job Location: Shanghai

Job Description:

• In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance.

• Regularly follow up on merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status.

• Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business.

• Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.

Core Responsibilities:

• Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc.