Database Support Engineer (APAC)

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ABOUT SUPABASE

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

ABOUT THE ROLE

We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

WHAT YOU’LL BE RESPONSIBLE FOR

In this role, you’ll:

• Resolve Technical Issues: Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.

• Provide Consultative Advice: Offer proactive guidance to optimize workloads, avoid common pitfalls, and provide tailored advice to our most advanced users.

• Bridge the Gap to Engineering: Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.

• Investigate Deeply: Ask smart, targeted questions that turn incomplete reports into actionable cases.

• Communicate Effectively: Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.

• Drive Product Improvement: Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.

• Mentor and Lead: Mentor junior team members and help raise the overall bar for support quality.