Support Engineer (APAC - Weekends)

Tentang posisi ini

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

• Identify where internal tooling might be developed or obtained to improve support efficiency.

• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.

• Excellent communication skills and fluency in English.

• Skilled in using Linux/Unix operating systems and the command line.

• Experienced working with GitHub Issues and Discussions.

• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.