Cursor
Data Analyst, User Operations
- Jenis pekerjaan
- Penuh waktu
- Cara kerja
- Remote
- Lokasi
- Remote
- Dipublikasikan
- 25 Jun 2026
- Terakhir diperiksa
- 26 Okt 2026
Tentang posisi ini
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.
SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.
About the role
The User Operations team owns the support experience for Cursor's users - from individual developers to our largest enterprise accounts. As we've scaled across regions, the volume and richness of our support data has grown faster than our ability to make sense of it. We're looking for a Data Analyst to change that.
This role sits inside our Product and Engineering organization with a dotted line to the Head of User Operations and owns the data and reporting layer for Support. You'll turn ticket data, SLA performance, customer sentiment, and product signal into the dashboards and analysis that leadership uses to run the org - and into the evidence Product and Engineering use to decide what to fix next. Support is one of the clearest signals we have about where the product is working and where it isn't. Your job is to make that signal legible.
What you'll do
- Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers
- Partner with Support leadership to turn open questions - "are we getting faster but less accurate?", "where is enterprise pain actually concentrated?" - into analysis that drives decisions