Account Manager, Enterprise

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ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

Responsibilities:

1. Be responsible for Enterprise level accounts' relationship maintenance. Be responsible for Enterprise level accounts‘ relationship maintenance. You need to identify upsell opportunities. You need to collaborate with other teams to closely monitor accounts’ healthy status and seek for a win-win with customers.

1. Manage customer day to day queries and issues to successful resolution. This could involve engaging internal or external stakeholders where necessary. You will need to keep the customer informed on progress and use your personal relationship with customers to prioritize and manage customer expectations.

1. Monthly/Quarterly Business Review. You will lead the Monthly/Quarterly Business Review face to face with clients, provide data analysis, optimization recommendation, new product/feature promotion and achieve win-win with customers.