Lead - Fufillment (Inbound)

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Job Summary

Lead daily inbound warehouse operations, including receiving, checking and putaway. Ensure incoming stock is recorded accurately, stored correctly and ready for fulfilment within the required timeline. Support inventory control, Daily Cycle Counts (DCC) and other warehouse functions as required.

Job Description

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Plan daily inbound activities and allocate tasks to meet receiving and putaway targets.

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Check incoming deliveries against purchase orders and delivery documents, including SKU, quantity, condition, batch and expiry date where applicable.

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Ensure accurate and timely receiving transactions in the Warehouse Management System (WMS).

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Monitor putaway and ensure stock is placed in the correct locations.

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Investigate and report shortages, excess quantities, damaged goods and delivery discrepancies.

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Coordinate with internal teams, transporters and client representatives on delivery schedules and inbound issues.

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Supervise and train permanent, contract and temporary workers on work procedures, productivity and quality requirements.

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Prepare daily updates on inbound volume, outstanding deliveries, productivity and discrepancies.

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Support the Inventory team with Daily Cycle Counts (DCC), stock reconciliation, discrepancy investigations and stock takes.

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Support stock transfers and returns when required.

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Provide cross-functional support for picking, packing, dispatch and other warehouse activities based on operational needs.

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Maintain proper documentation, warehouse housekeeping and compliance with safety procedures.

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Support campaign preparation and peak operations, including overtime and shift arrangements when required.

Qualifications

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SPM, Diploma or equivalent qualification.

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At least 2 years of warehouse experience, preferably in inbound operations, with experience supervising a team.

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Familiar with receiving, putaway, inventory control, cycle counting and WMS transactions.

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Basic Microsoft Excel and reporting skills.

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Good leadership, communication and problem-solving skills.

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Able to work accurately, prioritise tasks and manage high volumes during campaigns.

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Flexible and willing to support different warehouse functions.

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Willing to work Saturdays, overtime and campaign shifts when required.