Merchant Support

Tentang posisi ini

Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.

About the Job

As a Merchant Support, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customers raise, work to prevent fires and support our customer's hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Merchant Support, you will be the expert of our customers. You will understand our customers’ pains, and solve it as your day to day activities! Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Merchant Support is crucial.

Qualifications

Behaviour

• Responsive

• Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset

• Willing to be rostered on for weekends and public holiday

• Perform can do attitude in handling assigned projects which involve research, analysis, also driving them to completion if required

• Communicate well in English across teams within Xendit discipline and self-driven Confidence Eager to learn

• You’re goal oriented and able to pursue objectives consistent

• You’re able to show empathy and provide calm-responses to our customers to win their confidence