Product Manager

Tentang posisi ini

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

We are seeking an analytical, customer-obsessed Product Manager (3–5 Years Experience) with a strong background in Product Research and Customer Satisfaction (CSAT/NPS). In this role, you will sit at the intersection of enterprise customer needs, market intelligence, and product execution. You will act as the champion of the end-user, using qualitative research, data analytics, and direct customer feedback to shape the Hexnode product roadmap and ensure our platform remains the most user-centric UEM solution on the market.

Key Responsibilities

Product Research & Strategy

•

Lead continuous product discovery through qualitative user interviews, quantitative surveys, competitive analysis, and usability testing with global IT administrators.

•

Synthesize complex market trends and security/endpoint management requirements into actionable product requirements and detailed PRDs.

•

Translate raw research insights into user personas, customer journey maps, and high-impact feature enhancements.

Customer Satisfaction & Feedback Optimization

•

Own and scale Hexnode’s Voice of Customer (VoC) program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning.

•

Partner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn.

•

Design and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout.

Product Execution & Cross-Functional Leadership