IT Manager

About this role

ABOUT OPENROUTER

OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. We power the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve.

As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.

ABOUT THE ROLE

OpenRouter is one of the fastest-moving companies in AI, and we're opening our first office in New York City. You'll set the vision for what it's like to work there, then build it. When a meeting room connects on the first try, a new hire is up and running before lunch on day one, or the wifi holds through an All Hands, that's your work.

You'll join a small team with very high talent density, where everyone owns big problems and ships fast. You'll report to the Head of IT & Security and have the autonomy to make the call without waiting on sign-off. How fast we move depends on our tools working, and in New York, that part is yours.

This role is fully onsite in NYC, five days a week. It isn't hybrid or remote. Walk-up support and office hardware need someone in the room.

The office is only half the job. From NYC you'll also run IT for a global remote workforce: onboarding, access, technical support, and a MacBook fleet across time zones. Some days the office wifi and an urgent offboarding will need you at the same moment, and you'll decide which comes first.

WHAT YOU'LL DO

• Stand up and run meeting tech: Zoom Rooms in every conference room and the All Hands space, plus digital displays throughout the office.

• Own the Ubiquiti network, wifi, and internet, from deployment through uptime.