Account Manager, SME & Growth

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

About the team

This is a unique opportunity to become part of a small, high-impact Airwallex team in our Israel office. This is an onsite role, four-five days a week in the office, working closely with Sales, Marketing and Operations leadership in Israel and across EMEA.

What you'll do

As an Airwallex SME Account Manager, you will build relationships with our existing customers to ensure they get the tools and support they need to achieve their goals. You'll act as the bridge between the customer and the wider Airwallex team, bringing an in-depth understanding of each customer's needs and how Airwallex can support them. You'll operate in a fast-paced, scaling environment, providing senior-level support across the Israel and EMEA business and helping to evaluate and scale our Account Management strategy.

Responsibilities

• Own and grow a portfolio of strategic accounts, developing account plans, increasing product adoption, deepening relationships and driving expansion through regular strategic customer engagements