Account Executive, Outbound Team 1, SME & Growth, CN

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

工作职责：

• 市场拓展与客户签约: 聚焦跨境出海企业，重点覆盖电商与供应链生态、泛娱乐出海、软件与科技服务、新兴服务与实体出海等商业场景，独立完成从线索挖掘到商务签约的全链路拓展，达成利润目标。

• 多渠道获客与资源整合: 综合运用直客拜访、行业转介绍、展会峰会、生态伙伴渠道（如ERP、广告代理、建站工具、物流商等）多元方式，精准定位高价值客户，持续扩充销售漏斗。

• 需求洞察与方案设计: 深入调研客户业务模式（如资金流转、结算周期、多币种需求、合规痛点），结合公司产品矩阵，为客户量身打造综合支付解决方案，体现差异化价值。

• 全流程推动与客户成功: 主导客户从注册、KYC审核、产品上线到稳定交易的全过程，协同内部运营、合规、技术团队，确保客户快速落地并持续使用，降低流失风险。

• 渠道生态建设与运营: 拓展并维护本地商务合作渠道（如行业协会、服务商联盟、金融机构），设计联合推广计划，通过渠道杠杆获取增量客户，并持续优化渠道贡献效率。

• 合规风控与业务安全: 具备基础的风险识别能力，在销售环节主动关注交易真实性、资金流向合规性，协同风控团队把控客户准入与持续交易的健康度，平衡业务增长与安全底线。

• 客户生命周期经营: 建立长期信任关系，定期回访核心客户，挖掘复购、增购及交叉销售机会；基于客户反馈和交易数据，主动提出产品迭代或服务优化建议，提升客户终身价值。

• 行业洞察与内部赋能: 跟踪跨境支付、目标行业政策及竞争动态，输出市场洞察报告；及时反馈客户声音，协助品、市场团队优化解决方案与运营流程，推动公司整体竞争力提升。