Analyst, Product Operations

About this role

Job ID: MJ000369About TravelokaTraveloka is Southeast Asia's leading travel and lifestyle super-app. We connect tens of millions of travellers across the region with flights, hotels, experiences, financial services, and more — all from a single platform. Since our founding in 2012, we have expanded to eleven markets, processed billions of dollars in transactions, and built one of the most recognised consumer brands in the region.We move fast because the region demands it. Southeast Asia is young, mobile-first, and growing faster than almost anywhere else on earth. We are not transplanting a Western playbook — we are writing a new one, from scratch, for a market that does not look like anywhere else — and we are calling for people who want to be part of that.About the TeamAccommodation owns the hotel and property booking experience across Traveloka's eleven markets — from budget guesthouses to premium international chains. We connect millions of Southeast Asian travellers to a global supplier network, and you help build the pipes that make that possible: the integrations that pull live rates, availability, and rich property content into the product, accurately and at scale.This is connectivity work where the details decide the outcome. You will shape how we onboard supply, where rates and inventory come from, and how reliably they flow — so a traveller always sees the right property at the right price. If you like turning messy, high-volume supplier data into a fast, trustworthy booking experience for an entire region, you will have real ownership here.About the JobAs a Product Operations Analyst on Traveloka's Accommodation team, you keep the operational engine running and turn its data into something the team can act on — executing the daily processes accurately and surfacing what the numbers are telling you.Execute daily service-delivery processes, maintaining accuracy and SLAs as volumes growFollow and help refine standard operating procedures, keeping the documentation acurrate and updatedTroubleshoot routine operational cases, escalating the exceptions that need a judgment callPull and clean operational data into clear reportingThat reporting is what the team uses to spot issues and trendsYou are fluent enough in SQL or a BI tool to answer your own questions without waiting on someone elseUse AI tools to draft SOPs and speed up case triage, routing exceptions to a human rather than auto-resolving themJob RequirementsYou have at least 2 years of relevant experience.You are organized and precise.You stay accurate under repetitive, high-volume work.You are comfortable in spreadsheets.You are starting to work with SQL or BI tooling to answer your own questions.You understand the basics of how the Accommodation business works.You are curious about how the numbers connect to it.You communicate clearly.You hold a Bachelor's degree in a relevant field, or equivalent depth from operational and analytical work, with around a year of experience.You can flag a problem with the relevant data attached.You take direction well.You follow through on commitments without being chased.You are comfortable using AI tools to draft documentation and speed up routine work.Join UsIf you have read this far and felt something click — the problem, the scale, the moment — we would like to hear from you.We review every application. If your background is a strong fit, you will hear from us within 5 business days.We are building the kind of company where strong people choose to stay because the work keeps getting bigger and better. If that is what you are looking for, apply.