Account Manager, SME & Growth

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

HOW YOU'LL MAKE IMPACT

Airwallex is looking for an Account Manager to manage and grow a substantial portfolio of US-based small and medium-sized business accounts. You'll build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders while helping customers get more value from Airwallex's global financial platform.

• Own a portfolio of approximately 200 US-based small and medium-sized business accounts, including businesses operating across multiple countries.

• Build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders to help customers achieve their goals.

• Drive product adoption and identify high-impact upsell and cross-sell opportunities using customer insight, product knowledge, usage data, and account signals.

• Expand customers' use of relevant Airwallex solutions, including FX, Cards, Online Payments, and other products that support their financial workflows.