Senior IT Support Engineer, India

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

HOW YOU'LL MAKE IMPACT

You’ll provide outstanding on-site and remote IT support to Airwallex employees and contractors across macOS, Windows, PC and Apple hardware. You’ll be the first point of contact for technical issues, supporting everything from new-hire onboarding, service desk tickets and walk-up support to meeting rooms, all-hands events and office technology.

• Own a consistently great support experience across on-site and remote IT requests, including complex issues that require careful triage and escalation.

• Troubleshoot hardware, operating systems, SaaS applications and office technology across Mac and Windows environments.

• Deliver smooth new-hire IT onboarding by helping new starters set up their computers, accounts and access.

• Support meeting rooms, all-hands event spaces and office technology so employees can work effectively.