Customer Engineer

About this role

ABOUT OPENROUTER

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. We power some of the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve.

As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.

ABOUT THE ROLE

As a Customer Engineer, you'll be the technical quarterback for OpenRouter's enterprise sales cycles. You'll partner with account executives to conduct discovery, deliver compelling demos, architect solutions, and overcome technical objections. You'll be the trusted technical advisor who helps prospects understand how OpenRouter solves their specific AI challenges.

This role sits at the intersection of sales, engineering, and product—you'll need to be equally comfortable in customer meetings, building demo environments, and providing product feedback to engineering.

WHAT YOU'LL DO

• Lead technical discovery calls to understand the prospect's AI/ML architecture, use cases, and requirements

• Develop expertise in OpenRouter’s products and solutions, and how they can be leveraged to solve business problems

• Assess technical fit, including API integration, model requirements, data residency needs, and compliance requirements

• Design and deliver customized product demonstrations showcasing OpenRouter's capabilities for prospects’ specific use cases

• Create demos to showcase OpenRouter and manage proof-of-concept environments

• Partner with AEs throughout the sales cycle from discovery through close. Respond to proposals and technical questions from customers. Present at customer meetings, QBRs, and executive briefings