Chief of Staff, CN

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

This role will be to shape Airwallex’ commercial strategy in the region, identify the key priorities for the commercial teams and then support the team to deliver against them, taking direct accountability for doing so where needed.

Responsibilities:

• Support the China's commercial leader to analyze and drive the region’s commercial results

• Advise on the overall commercial strategy of Greater China, and plan and coordinate internal resources for key commercial initiatives and deals

• Lead and contribute to internal cross-team projects to standardize and improve commercial processes and systems, including but not limited to commercial SOPs, CRM systems, data analytics toolkits, training programs, etc.

• Taking direct accountability for driving the most critical/complex special projects

• Co-ordinating with colleagues across functional areas and Airwallex globally to enable us to deliver against our commercial, product and operational priorities