IT Support Engineer

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

HOW YOU'LL MAKE IMPACT

You’ll provide responsive, empathetic technical support that keeps Airwallex employees productive across our New York office and remotely. You’ll be the first point of contact for macOS and Windows issues, hardware troubleshooting, workplace applications, meeting-room technology, and AV support for internal events.

• Own employee technology requests through to resolution, triaging competing priorities and escalating when necessary.

• Deliver reliable on-site and remote support across macOS, MacBook hardware, Windows software, PCs, workplace applications, and office technology.

• Support new-hire IT onboarding by helping new starters set up their computers and accounts for a smooth first day.

• Improve the support experience by documenting solutions clearly, contributing to operational guides, and sharing process improvements with colleagues internationally.