Senior IT Support Engineer, China

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

HOW YOU'LL MAKE IMPACT

You'll provide outstanding on-site and remote IT support for Airwallex employees and contractors across hardware, software, SaaS applications, networking and office technology. You'll deliver a high-quality support experience across new-hire onboarding, service desk tickets, walk-up support, meeting rooms and all-hands events.

• Own a reliable support experience across hardware, software, SaaS applications, networking and office technology.

• Deliver smooth new-hire onboarding, service desk and walk-up support, as well as meeting-room and all-hands event support.

• Run weekly new-hire IT onboarding events, helping new starters set up their computers, accounts and access to Airwallex systems.

• Administer and troubleshoot core SaaS applications, including Google Workspace, Slack, Okta, Confluence, Jira and Zoom, while building clear documentation and knowledge guides.