IT Support Specialist

About this role

ABOUT BJAK

The original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.

Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, its the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in the region — this includes spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.

We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.

If you're this person, we'd love to talk to you.

What You'll Do

• Provide day-to-day IT support to employees for PC and laptop-related issues

• Troubleshoot common hardware and software problems (Windows / macOS)

• Perform laptop and PC setup, reset, reformatting, and device handover

• Support new joiner onboarding, including:

• Laptop and device setup

• Lark account creation and access support

• Assist with IT asset management, including:

• Tracking laptops and PCs in use

• Cleaning up, formatting, and preparing unused devices

• Maintain basic IT housekeeping to ensure devices are organised and ready for use

• Respond to IT support requests in a timely and professional manner