Manager, Revenue Operations, SG

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

Key Responsibilities

1. Account Handover Management

• Streamline and maintain the account handover process between Field/Mid-Market Business Development (BD), Customer Success Managers (CSMs), and Account Managers (AMs).
• Conduct quality checks to ensure smooth execution of account transitions.
• Maintain and update account handover documentation and workflows.

1. Sales Incentives Management

• Perform data cleansing and analysis to support the design and execution of sales incentive programs for the SME team.
• Communicate incentive structures and updates to Field/Mid Market Account Executives (AEs).
• Monitor and report on the effectiveness of incentive programs.

1. Incentives Design and Documentation

• Develop and maintain streamlined documentation for incentive schemes to ensure clear communication across teams.