Product Manager, Customer Journey

About this role

Job ID: MJ000397About the RoleTraveloka is seeking a Product Manager – Customer Journey to lead and elevate how millions of travelers manage their trips and navigate seamless end-to-end experiences across mobile and web platforms. In this role, you will take end-to-end ownership of a core product domain—translating complex customer needs into a high-impact strategy and executing a high-value roadmap. You will operate with high autonomy, bridge business goals with technical execution, and bring cross-functional teams together around a shared vision. Key ResponsibilitiesStrategic Roadmap Ownership: Define and execute the multi-quarter product strategy, balancing customer experience enhancement, business scalability, and technical feasibility. Customer Journey Optimization: Leverage deep quantitative data, customer research, and direct feedback to redesign, streamline, and scale intuitive user experiences across web and app ecosystems. End-to-End Execution: Partner closely with Engineering, UX/UI Design, and Data Science throughout discovery, solution architecture, delivery, launch, and continuous iteration. Data-Driven Decision Making: Establish robust measurement frameworks using experimentation (A/B testing) and product analytics to validate hypotheses and evaluate feature impact. Stakeholder & Strategic Alignment: Drive cross-functional alignment across business units, platform teams, and leadership to resolve dependencies and achieve shared organizational KPIs. AI & Operational Innovation: Integrate modern AI capabilities into research workflows, rapid prototyping, and product design to accelerate speed-to-market and team efficiency. Requirements & QualificationsMinimum 5+ years of end-to-end product management experience owning a consumer-facing digital product or domain with demonstrated, measurable business and user impact. Proven track record of independently structuring vague product problems, making high-stakes trade-offs, and driving clear directional execution in dynamic environments. Deep experience mapping, diagnosing, and simplifying complex user journeys and multi-step digital workflows. Strong proficiency in product analytics (e.g., Amplitude, Mixpanel, SQL) and quantitative experimentation frameworks. Proven ability to partner effectively with Engineering and Design leads, with understanding of technical feasibility, dependencies and trade offs. Exceptional written and verbal communication skills, with a track record of building consensus among cross-functional partners and senior executives. Hands-on experience integrating AI models/tools into product feature sets or team workflows, backed by critical judgment regarding output quality and constraints. Preferred QualificationsPrior experience in travel tech, two-sided marketplaces, e-commerce, or high-scale consumer apps. Demonstrated background managing omni-channel products (responsive web and native iOS/Android apps). Background in cross-platform systems, shared services, or multi-business-unit matrix organizations. Proficiency with rapid prototyping and data tools (e.g., Figma, SQL, BI tools).