Head of Operations

About this role

About the Role

BJAK builds technology products used by millions of users across Southeast Asia. Doit is our regulated investment platform in Malaysia, applying to the Securities Commission for registration as a Recognized Market Operator running an e-Services Platform.

The Head of Operations owns how the platform runs, from investor onboarding through to settlement, records and complaints. You will be the daily operational counterpart to our licensed partners, the stockbroker and fund manager whose products the platform carries, and you will own the reconciliation that keeps doit's records and theirs in agreement. You will report to the Chief Executive of Doit.

What You'll Own

• Investor onboarding, from the account opening flow on our platform through to the account opened with the licensed partner, including the customer due diligence doit performs at its end.

• Accurate and up to date records of investors, their transactions and the holdings recorded against them.

• Daily reconciliation between doit's records and each licensed partner's records, including investigating breaks (differences between the two sets of records), tracking how long each one stays open, and escalating those that do not clear.

• Settlement operations with each partner, the safeguarding of investor assets and records on doit's side, and the contingency arrangements that protect them if doit cannot carry out its operations.

• Complaints handling, as doit's designated person for investor complaints, keeping investors informed through the review and keeping complete records of every complaint and its outcome.

• The operational risk framework in practice, and operational readiness whenever a new product or partner goes live.

• Building the operations team as volume grows, together with the processes, tooling and automation that let it scale.