Snowflake
Staff Designated Support Engineer
- Employment type
- Full-time
- Workplace type
- Hybrid
- Location
- IE-Dublin-WW
- Published
- Oct 26, 2026
- Last checked
- Oct 26, 2026
About this role
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake Support is committed to providing world-class resolutions that inspire customer confidence and ensure business continuity. The Staff Designated Support Engineer (DSE) is a trusted technical partner to our Priority Support customers. This role blends deep technical expertise with proactive account engagement, ensuring issues are resolved quickly while strengthening customer trust in Snowflake.
Note: This role is based in Dublin, with 3 days a week in the office.
You will be assigned to multiple Priority Support customers where your goal will be building strong relationships, in-depth knowledge of their architecture, use cases, and business priorities (“know your customer”) Rather than directly owning the majority of cases, you will be deeply involved in case progression and influence, ensuring that all Snowflake teams engaged understand your customer’s specifics and that issues move forward with clarity and context. You will deliver exceptional service by surfacing trends, consolidating related issues, and providing actionable insights, enabling customers to achieve the highest levels of continuity and performance from their Snowflake implementation. You will act as the connective tissue between Snowflake teams and the customer, making sure issues move forward with clarity and context.