Team Manager, Account Management, SME & Growth

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

MANAGER, ACCOUNT MANAGEMENT, SME & GROWTH

HOW YOU'LL MAKE IMPACT

As Manager, Account Management, you’ll lead a team responsible for growing and retaining important small and mid-market customer relationships across a defined portfolio. You’ll combine people leadership with hands-on account ownership, setting the strategy and standards for your team while directly managing a small number of high-value customers. You’ll partner with Sales, Product, Solutions Engineering, Marketing, Finance and Operations to deliver strong customer outcomes and identify opportunities for expansion.

• Lead, coach and develop Account Managers through hiring, onboarding and performance management, raising the standard of account management across the team.

• Drive revenue growth across your portfolio through cross-sell, upsell and expansion, while protecting retention and managing churn and key negotiations.