Fraud Operations Manager

About this role

Job ID: MJ000231ResponsibilitiesManage day-to-day Fraud Operations across lending, payments, and platform activities, ensuring smooth execution and timely resolution of operational matters.Act as a key coordination point across fraud investigators, internal teams, and external stakeholders, ensuring effective communication, alignment, and follow-through.Manage fraud-related operational matters, including customer inquiries, escalations, incident coordination, investigation support, and loss recovery activities.Coordinate communications with customers, regulators (OJK), law enforcement agencies, business partners, and other relevant stakeholders.Track operational issues, case progress, and key performance indicators, ensuring clear ownership, timely follow-ups, and effective resolution.Drive improvements in operational workflows, cross-functional collaboration, tools, and automation to enhance overall efficiency and effectiveness.RequirementsMinimum 7 years of experience in Fraud Operations, Risk Operations, or related functions, preferably in fintech, lending, payments, banking, or e-commerce.Strong experience in managing cross-functional operational activities, stakeholder coordination, customer escalations, and issue resolution.Good understanding of fraud risks, investigation workflows, operational controls, and Indonesia's regulatory environment.Excellent communication, stakeholder management, and problem-solving skills, with the ability to navigate complex and sensitive situations.Strong ownership and organizational skills, with the ability to manage multiple priorities and drive matters to completion independently.Comfortable working with operational data, reporting, and process improvement.Good working proficiency in English for cross-functional communication and reporting.