Senior Support Engineer

About this role

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

AS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:

• Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts

• Work with local department managers to analyze and resolve technical issues, and recommend solutions for changing needs

• Provide global support by managing tickets within our ET Service Management Ticketing System (ServiceNow), including knowing when to escalate priority issues

• Follow standard operating procedures and quickly redirect problems to the appropriate resources when needed

• Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support, and pass them down to the Level 1 help desk

• Actively participate as a global ET member and contribute to global projects

• Provide local A/V and video collaboration (Zoom) support

• Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls