Senior Manager, Product Success, T:0

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

HOW YOU'LL MAKE IMPACT

You’ll own customer success from day zero for T:0’s AI-native accounting platform, helping finance leaders turn complex accounting workflows into reliable, measurable operational outcomes.

• Partner directly with founders, accountants, and mid-market Controllers to translate accounting policies such as ASC 606 into automated logic, configure and tune AI financial agents, and map account structures to each customer’s business rules and data pipelines.

• Build evidence-based onboarding strategies and repeatable deployment playbooks that reduce friction and accelerate time to value across customers ranging from founder-led startups to established mid-market businesses.

• Act as the internal customer advocate by partnering with Product, Engineering, and GTM to improve workflows and ensure customer needs are represented in product development.