Training & Quality Analyst

About this role

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move what matters. Delivery is what we do best — and we make sure it’s always fast and simple. Since 2013, we’ve been working in the logistics industry to find the best delivery solutions for the world. Our goal is to make Lalamove synonymous with delivery, and our mission is to empower local communities by making deliveries quick and easy! We’ve achieved our goals in Asia, and now we’re expanding our technology around the world — in LATAM, we’re currently operating in Brazil and Mexico. We’re looking for a Training & Quality Analyst with strong training, quality assurance, and process management experience. This role will be responsible for onboarding and coaching new hires, monitoring QA performance, and identifying improvement opportunities through data and feedback. The professional will prepare support materials, lead continuous training efforts (including for BPO teams), and ensure alignment with global teams. A critical eye, strong communication skills, and the ability to document and improve processes are essential for success in this position.

Key Responsibilities

Requirements