Senior Associate, Strategy & Analytics (Service Quality)

About this role

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast, seamless way to book delivery and moving services—anytime, anywhere. As a leading global on-demand delivery platform, we facilitate millions of orders daily by empowering a vast network of delivery partners. With a global workforce of 1,500+ and scaling at an extraordinary pace, we are seeking a Senior Associate, Strategy & Analytics (Service Quality) to elevate driver service quality, optimize operational workflows, and champion our driver partner community across the globe.

Reporting directly to the Senior Manager, Strategy & Analytics (Service Quality), you will lead the data-driven analysis and strategic frameworks that power our global driver service operations. Acting as the analytical powerhouse of the team, you will dive deep into driver operational metrics, churn indicators, support efficiency, and funnel conversion data to extract actionable insights and optimize global processes. This role requires exceptional analytical capability, structured problem-solving, and a track record of translating complex datasets into impactful operational strategies. Core Focus: Operational Data Modeling & Reporting, Performance Metrics, Predictive Strategy.

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