Manager, Account Management, SME & Growth, France

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

THE OPPORTUNITY

We are looking for a Manager, Account Management, France to lead and develop a team of four Account Managers responsible for retaining, supporting and expanding Airwallex’s French customer base.

This is a highly hands-on player-coach role. You will own the team’s post-sale operating model across Onboard, Adopt, Prove Value and Expand, while remaining directly involved in strategic accounts, customer escalations, onboarding quality and expansion opportunities.

You will work closely with Sales, Onboarding, Support, KYC, Risk, Product and Operations to improve customer outcomes and make Airwallex easier to adopt and grow in France.

WHAT YOU’LL DO

LEAD AND COACH THE TEAM

• Manage and develop four Account Managers through focused 1:1s, account reviews, call coaching and development plans.

• Set clear standards for account planning, stakeholder coverage, customer communication, CRM hygiene and commercial execution.