Director, Customer Success

About this role

ABOUT OPENROUTER

OpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case.

As inference becomes a core operating layer for modern software companies, OpenRouter helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem.

ABOUT THE ROLE

We're looking for a Director of Customer Success to build and scale the next generation of Customer Success at OpenRouter.

This is a builder role, not a traditional Customer Success management role.

Our ambition is to build an AI-native Customer Success organization that combines exceptional customer relationships, deep technical expertise, and intelligent systems to drive adoption, retention, and growth at scale.

You'll own our Customer Success strategy and execution across AI-native startups, enterprises, and strategic customers. You'll lead a team of Customer Success Managers, partner closely with Forward Deployed Engineering, Support and Sales, and build the systems that help our customers realize value from OpenRouter.

The ideal candidate has led Customer Success at a hyperscaling AI-native company, model lab, or developer infrastructure platform. You understand consumption-based businesses, can build trusted relationships with technical and executive stakeholders, and know how to turn customer usage into measurable business outcomes.

We're looking for someone who can operate at both ends of the spectrum: personally engage with our largest strategic customers while building AI-powered systems and scalable programs that support thousands of growing developers and startups.

WHAT YOU'LL DO