Live Operation (Moderator) - Specialist (Freelancer)

About this role

Responsibilities:

• Technical Expertise:

• Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.

• Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.

• Maintain a strong understanding of streaming protocols and best practices across various platforms.

• Content Moderation:

• Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.

• Manage comments promptly to maintain a positive and inclusive environment for viewers.

• Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.

• Stream Support:

• Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.

• Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.

• Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.

• Teamwork and Communication:

• Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.

• Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.

• Maintain a positive and professional demeanor within the team environment.

Qualifications:

• Excellent attention to detail and ability to identify and address potential problems proactively.

• A keen eye for inappropriate content and a commitment to maintaining a positive online environment.

• Effective communication and collaboration skills to work seamlessly within a team.

• Ability to stay calm under pressure and make quick decisions in fast-paced situations.

• Proficient in (Thai, and English) to understand viewer comments and communicate effectively.

• Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).

• Graduating from relevant fields of study would be preferred.