User Researcher (Talent Pool)

About this role

Please Note: This is an open application for our Talent Pool. While we may not have an immediate opening today, we are actively looking for exceptional Product Designers to join our talent network for upcoming project needs and future team expansion.

About DKatalis

DKatalis is a financial technology company with multiple offices in the APAC region. In our quest to build a better financial world, one of our key goals is to create an ecosystem-linked financial services business.

DKatalis is built and backed by experienced and successful entrepreneurs, bankers, and investors in Singapore and Indonesia who have more than 30 years of financial domain experience and are from top-tier schools like Stanford, Cambridge London Business School, JNU with more than 30 years of building financial services/banking experience from Bank BTPN, Danamon, Citibank, McKinsey & Co, Northstar, Farallon Capital, and HSBC.

Key Responsibilities

As a User Researcher, you’ll help teams make better product decisions by developing a deep understanding of our users, their behaviors, needs, and motivations. You’ll work closely with Product Designers, UX Writers, Product Managers, data teams, and business stakeholders to turn research findings into meaningful product improvements and business opportunities.

User Understanding and Research Excellence

Plan and conduct research that uncovers meaningful user insights and helps teams build products that solve real problems.

• Design and conduct qualitative and quantitative research using appropriate methods, including user interviews, usability testing, surveys, field studies, diary studies, and behavioral analysis.

• Develop a deep understanding of users' needs, behaviors, motivations, pain points, and decision-making processes across different contexts and stages of their lives.

• Translate research findings into clear user insights, behavioral patterns, journey maps, personas, and other artifacts that help teams understand their users.

• Collaborate with Product Designers and UX Writers to evaluate user journeys, test design concepts, assess content comprehension, and identify opportunities to improve the overall experience.