Account Manager, SME & Growth, CN

About this role

ABOUT AIRWALLEX

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

工作职责：

1.批量承接由商务拓展、直销等销售团队获取的行业客户 2.根据公司战略及业务发展目标，制定所负责客户类型的维护、续约和额外销售计划 3.指导团队有效分解执行步骤，设定工作计划时间线，管理团队达到预期目标，帮助客户群持续稳定交易，并发掘客户需求，拓展服务种类，为客户创造长期价值，并提升空中云汇平台上的支付交易量和收入，支撑公司整体的业务发展规划 4.深入理解进出口电商、Digital（数字媒体、游戏、在线教育）、B2B外贸、国际物流等行业企业在跨境收支、汇兑与外汇风险管理等领域的痛点，在准确搜集行业产品需求后，与公司内部产品团队负责人、工作团队进行有效沟通，完善行业综合解决方案，提升客户体验，增强客户粘性 5.保持对行业相关领域内各类信息的敏感和追踪，及时反馈并建议，推动业务可持续发展

任职要求：

1.大学本科及以上学历； 2.3年以上相关工作经验，有销售、客户运营团队管理经验；银行/跨境支付/外汇/跨境电商背景优先； 3.有极强的自我驱动力，以结果为导向，对结果负责； 4.有优秀的领导力和团队协作能力，以人为本，培育长期合作，促进团队成长； 5.具备优秀的策划与客户沟通能力，能够基于数据分析客户行为，总结共性问题，在客户群中建立影响力和长期合作关系； 6.优秀的学习能力和沟通能力，思维敏捷、有良好的应变能力和承压能力；

1. 具有敏锐的市场洞察力和准确的分析能力，能够捕捉、引领市场变化

APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.