Airwallex
Senior Manager, Operations Strategy
- Employment type
- Full-time
- Workplace type
- On-site
- Location
- SG - Singapore
- Published
- Jan 23, 2026
- Last checked
- Oct 26, 2026
About this role
ABOUT AIRWALLEX
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.
ABOUT THE TEAM
The Operations team at Airwallex plays a pivotal role in driving the company’s overall customer experience and operational excellence. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, uplift customer experience, identify uplift opportunities, and ensure Airwallex operates efficiently at scale and delivers a delightful customer experience.
WHAT YOU'LL DO
As Senior Manager, Operations Strategy, you will be at the heart of Airwallex’s mission to deliver world-class customer experiences and operational excellence. You’ll lead high-impact, data-driven projects that span the full lifecycle of our product domains, working cross-functionally to drive continuous improvement and tangible business outcomes. This role is based in Singapore.