Xendit
Chinese Merchant Support
- Location
- Jakarta, Indonesia; Kuala Lumpur, Malaysia; Manila, Philippines; Singapore, Singapore; Taipei, Taiwan
- Last checked
- Oct 26, 2026
About this role
Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.
About the Job
As a Chinese Merchant Support, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customers raise, work to prevent fires and sooth our customer's frustrations. Every day you will solve different puzzles, so no day will be exactly the same. At Xendit we believe that our customers are the most important stakeholders - so this role is crucial to Xendit. You’ll surface important customer insights and feedback which will help us to continuously improve our products and build new ones! You will be in close coordination within the technical department, and be exposed to all the product teams and customers.
Through all the intensity of Merchant Support, you will be the expert of our customers. You will understand our customers’ pains, solve them, and get satisfaction from our customers’ compliments! You will also be exposed to a variety of projects that help to improve the current team processes like utilizing automation in internal processes to reduce manual work and maximize team productivity.
Minimum Qualifications
Behaviors
- Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset
- Are ready and willing to be rostered on for nights and weekends - shift work doesn’t phase you
- Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion
- Ability to think out of the box and to be assertive in offering solutions to posed problems or situations.