Product Manager, Platform

About this role

WHAT YOU’LL DO

• Understand the needs of the teams that use our platforms and the customers who depend on them. Use product data, operational feedback, and recurring quality issues to identify the highest-impact problems, and then solve them.

• Turn recurring needs into shared services, tools, and workflows that reduce duplicated work. Exercise judgment about when to build a reusable capability, use an existing solution, or take a simpler approach.

• Work directly with product, engineering, and operational teams to understand their workflows, identify recurring problems, and anticipate the capabilities they will need next.

• Prioritize platform investments across new product enablement, reliability, efficiency, and technical debt. Make clear tradeoffs between near-term delivery and long-term flexibility.

• Define and track success through business impact, reliability, cost to serve, and reduced manual work, connecting these measures to customer and business outcomes.

• Partner closely with engineering on technical tradeoffs, build-versus-buy decisions, and rollout plans. Write clear requirements and drive delivery from problem definition through launch and iteration.

QUALIFICATIONS

• Experience owning product strategy and execution on technical products and platforms, or shared systems used by multiple teams such as billing and monetization, identity and access, developer platforms, data and experimentation, internal tooling, support, etc.

• Strong technical fluency. You can reason about APIs, data flows, system dependencies, and failure modes, and work closely with engineers on consequential tradeoffs.

• Strong analytical skills. You can investigate problems independently, define meaningful metrics, and evaluate the impact of platform investments.

• Strong written and verbal communication, with the ability to align teams around priorities and make difficult decisions when their needs compete.