Payments and Risk Operations Lead

About this role

Who we are

Atoms is building the machines that power the next era of progress.

Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

About the Role

Our Payments & Risk Operations team is responsible for the day to day health, reliability, and integrity of our payments platform across the Atoms portfolio, including Otter, CloudKitchens, Picnic, Lab37, and more.

We are looking for someone to own the function end to end across both payments operations and risk operations. From a payments operations perspective, you will own the operational health of pay-ins and payouts, work through processor and merchant issues, identify recurring failure points, and improve payment reliability. Across risk operations, you will own fraud and abuse programs spanning chargebacks, account takeovers, refunds and appeasements, promotional abuse, and emerging threats.

This is a highly hands on, high agency role for someone who is proactive, accountable, and comfortable operating in ambiguity. We are looking for someone who sees an issue, digs into the details, brings the right people together, and drives it through resolution. Whether investigating a merchant escalation, working directly with a processor, analyzing trends in SQL, improving a BPO workflow, or partnering with Product and Engineering on a longer term solution, the right person will bring structure where it is needed, spot gaps early, and continuously raise the bar for how the function operates.