Traveloka
Collection Strategy Manager
- Employment type
- Other
- Location
- BSD City, Indonesia
- Published
- Oct 26, 2026
- Last checked
- Oct 26, 2026
About this role
Job ID: MJ000422Job descriptionResponsible in managing collection unit Reporting & Analytics and Strategic & Process Development both workflow and system solutionsAnalyze & synthesize collection data into improvement recommendation by considering cost, benefit, and impact analysisAble to review collection process and number in the big picture, meanwhile paying attention to detail of each sequenceOverseeing dashboard collection metrics for monitoring and analytic purposesConduct serial analysis & ad hoc that not limited only to Collections, but also collaborate with Risk-Fraud-Product teamAble to formulate collection strategy & processes and translate into actionable stepsManage multiple collection projects by following standard project management approachesWorking closely with Data Analytics team & Product Manager in order to deliver output: collection product review & developmentOverseeing and ensure any collection process changes updated into Change Management & Standard Operating ProceduresQualificationHave minimum 7 years of experience, and minimum 3 years of experience in managerial position from Financial Industry (Banking/Multifinance/Fintech/Insurance)Minimum Bachelor degree majoring in Data Science/IT/Management (Master degree is a plus)Expertise in Collection. Expertise in other areas like Risk and Fraud will be a plus Have a good understanding in financial services regulatory Have outstanding knowledge in Strategic & Process Development and MIS area Hands on in technical experience to be able conduct data mining and analyzing large datasets by using SQL and/or have a knowledge in Tableau will be an advantageHave an intermediate understanding of AI usage in daily tasksFamiliar with process documentation and project management (full cycle)Fast learner and able to switch fundamental understanding from his/her current industries expertise into Lending BusinessHave a strong people management skills and quick adaptation in new environmentAble to communicate in English both verbal and written